Shipping Methods and Times
Our Phoenix Biotechnology products typically ship within 24 hours from the time of purchase via FedEx or USPS. The time it takes for your order to reach you will vary depending on your location, however, most orders should arrive to locations within the continental United States within five (5) business days of processing/shipping using our standard Ground Shipping option. Items shipped via our Expedited Shipping option should arrive no more than two (2) days of processing/shipping. Please note that FedEx may not deliver your package on a Saturday or a Sunday. So, if you order on Friday after 12:30 PM your order may not arrive until Tuesday afternoon. Please note that order fulfillment is cut-off after 12:30 PM Eastern Time. If your order comes in after this time, it will be processed the next day. Order processing is cut-off at 3:30 PM and orders are picked up by Fedex by 4:30 PM. International orders are processed within 48 hours of order receipt and are shipped by USPS only on Monday-Friday. All orders are processed in the order that they are received.
You will receive access to tracking information after your order has been processed for shipping. If you do not receive tracking information, or find that you’ve received inaccurate tracking information, please reach out to us.
We offer standard ground shipping on any order. Expedited shipping options are also offered at an additional cost.
Customers have the ability to receive products on a regular basis through our subscription program. Those items ordered via subscription will repeat on the same day and time as your first order, at the interval each customer selects. For example, if you first ordered on a Monday at 2pm and set up a subscription to occur for a new shipment every four weeks, you will receive a new order and shipping confirmation every four weeks on Monday at 2pm. Customers will receive a new shipping notification each time their order ships so they can track each individual shipment. Subscriptions can be changed or cancelled any time should you wish to discontinue your recurring order.